Frequently Asked Questions

Warranty

There is not a problem at all. Every item sold by Seller “SpinBot” on Amazon/Flipkart/Paytm or purchased from the SpinBot website is covered under their respective warranty with or without the warranty card.

We strongly recommend that you register your product with us so you can continue to enjoy our excellent service support. Click here to Register Now.

A replacement product assumes the remaining warranty of the first product purchase date.

We strongly recommend that you register your product with us so you can continue to enjoy our excellent service support during the extended period.CLICK HERE to register now. It won’t take long.

If you registered your product but did not receive a confirmation email from us within a few minutes, it is possible that any one of the following occurred :

  • The verification email was sent directly to your Spam Folder.
  •        

  •  A system latency due to a high number of activations.

To resolve this issue please try the following :

  • Check your spam folder for any email that you may have received from us.
  •        

  •  Re-enter your email address and re-send the verification email if it is not in your spam folder.

If the issue is not resolved after all these steps, please contact us for further assistance.

For any Warranty claim, a valid Proof of Purchase is required since we must positively identify that the product falls within the applicable warranty period, and the Order Number is the ONLY valid proof of purchase.

If the Product was a gift, we suggest you ask the giver to provide you with an  Order Number. If you’ve tried everything and still don’t have access to the Order Number, please write to our support team at support@spinbot.co.in and see if they can figure something out.

 

Delivery

We’re really sorry you’ve received something you didn’t order.

Check your shipping details and report shipping issues within 10 days of delivery.

Email our customer support team at support@spinbot.co.in. They’re more than happy to help.

If you made an order via Amazon/Flipkart/Paytm, you need to check the status of your order through their website only.

For orders placed on www.spinbot.co.in, you can check the order status by clicking here and enter your Order ID or AWBnumber that you received via email or SMS.

Others

As of now, our products are available only Online. And we DON’T have any authorized sellers/distributors to sell our products in the offline market.

If you run into our products at local malls and department stores, that means we’re doing a really great job providing high-quality accessories, and someone decided to sell them in their stores.

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