Order Cancellation, Returns and Refund Policy
To cancel your order, please e-mail us at email@example.com or call us on 9953088835 (Mon-Sat) (10:00 A.M to 6:00 PM).
You can only cancel the order before the order has been dispatched. Cancellation requests received after the order has been dispatched will be dealt on a case by case basis.
All products purchased on www.spinbot.co.in can be returned within 7 days of the delivery date. To be eligible for a return, your item must be unused. It should be in the original packaging accompanied with the receipt or proof of purchase.
Please email your request along with the order number to firstname.lastname@example.org and ship the product to "WEERAA MARKETING LLP, 15-A Nasirabad Colony, Mau Road, Khandari, Agra, U.P-282005"
After receiving the product our testing team will verify, approve and process the refund.
Note: You need to self-ship the product within 48hrs after the replacement request is approved. The cost of shipment needs to be bear by the customer and will not be refunded.
After receiving the product, we will inspect it and notify you.We will also communicate the status of your refund after the inspection.After approval, we will initiate a refund to the original method of payment.
If the payment method at the time of purchase is credit card/debit card/wallet or net banking the total order amount you paid is returned to the same mode of payment.
If the payment method is cash on delivery (COD), then the total order amount you paid will be credited to your www.spinbot.co.in the account (as store credit). You can use this amount to make any future product purchases on www.spinbot.co.in
We will refund the amount within 7 working days to the original method of payment (except COD).
If a partial product or product with tampered packaging is returned, then the refund will not be processed. All accessories and items that you received along with the product should be returned together.
In case of any issue with the product:
- Please e-mail us at email@example.com or call us on 9953088835 (Mon-Sat) (10:00A.M to 6:00PM) also you can register for a warranty claim by clicking here.
- While claiming, please share the details of the purchase order.
- If the product is under warranty, we will arrange for a reverse pickup from the respective address
- After receiving the product, our technical team will test the product for defects (if any) and replace the product (if applicable).